SHIPPING INFORMATION

• Where do you deliver and how much it cost?

We deliver nationwide! Shipping fees depending on the weight of the item and delivery location based on the shipping rate imposed by PosLaju.

• What kind of shipping method do you offer?

Shipping method :-

Peninsular Malaysia / Sabah / Sarawak : Poslaju Courier

• How long does delivery take?

Malaysia Shipping

Peninsular Malaysia : 3 – 5 business days with exceptions on weekends and public holidays.

Sabah / Sarawak : 3 – 7 business days with exceptions on weekends and public holidays.

EXCHANGE POLICY

Customers can exchange if any damaged/wrong/faulty items (apart from sale items) within 7 days of receipt date for an exchange of that item. Any delay will not be entertained and item(s) will be returned back to the customers. There will be no refund once the customer has made a payment.

We take great measures to ensure our product quality but sometimes things go wrong during delivery. Please help us take a photo of your item (the part that is faulty) and include a short description along with your order ID and email rapaklang@gmail.com. We will exchange your item for a new one and we will bear all delivery cost to return the faulty product to us (in the form of cash voucher) and resend the new product to you. In the event your faulty item is out of stock, we will reimburse you monetary refund or replace with another code which has same value of total faulty/damage item received.

RESEPI ASLI PAK LANG will only accept items in their original condition. RESEPI ASLI PAK LANG will not be responsible for returns that do not reach us and hence, we recommend you insure your parcel for its appropriate value.

We will then ship the correct/non-defect item back to you at no additional cost. We will be responsible for the returning shipping fee and the shipping fee from you to RESEPI ASLI PAK LANG.

You may post the returned item to:

A&A EMPIRE SDN BHD

D-1-3A, Ayer 8, Presint 8,

62250 Putrajaya,

Wilayah Persekutuan,

Putrajaya